Service & support
We offer comprehensive service and support at every step of the process, ensuring a smooth implementation and ongoing peace of mind even after project completion. With a focus on reliability and efficiency, our experts assistance ensures your automation solutions operate optimally from start to finish.
Test Concept
Experience Robot Testing at Your Facility.
Our Test Concept allows you to evaluate our advanced robot solutions directly at your facility. Choose from a one-day trial or an extended testing period to assess the robot’s performance in your specific environment. This hands-on experience lets you see how our automation solutions can optimize your internal logistics and enhance efficiency. By testing the robot on-site, you can tailor its application to meet your unique operational needs.
Training
Expert Training for Effective Robotics Management.
In just one day, our targeted training sessions equip your staff with the essential skills needed to operate and manage robotics technology effectively.
In addition to initial training, we provide ongoing sessions for skill refreshers, role upgrades, and the onboarding of new personnel. Our training programs also focus on expanding into new operational areas, ensuring your team stays proficient as your business changes and evolves.
Support
Reliable Support for Your Robotics Solutions.
We prioritize effective support for your robots. Access assistance online via mobile or PC for immediate help. For specific tasks or complex issues, our technicians provide onsite support when needed.
We also ensure your robots are equipped with the latest features and enhancements through regular software upgrades. Additionally, our analytics and KPI monitoring deliver valuable insights into performance.
Implementation
Robotics Implementation Support.
We offer personalized implementation services to help you put new robotics technology into operation. Our dedicated team will work closely with you to install, configure, and deploy your system, ensuring it is fully operational and ready for use.
We focus on making sure that your system functions effectively, taking the time to establish procedures and verify that all components are set up correctly.
Integration
Seamless Robotics Integration for Enhanced Efficiency.
We specialize in integrating our robotic solutions into your existing systems to enhance efficiency and streamline operations. Our systems require only a Wi-Fi connection for deployment and easily connect with larger frameworks, ensuring compatibility with your software and hardware.
We customize the integration process to meet your specific needs, creating a cohesive environment for smooth data sharing and operational collaboration.
Machine Service
Expert Repairs and Troubleshooting.
We provide comprehensive machine service to ensure optimal performance and longevity of your robotic systems. Our expert team offers maintenance, troubleshooting, and repair services designed to keep your operations running smoothly.
Regular machine service helps prevent unexpected downtime and enhances reliability through thorough inspections and necessary adjustments. Whether you require on-site support or remote assistance, our services minimize disruption and maximize efficiency.
Change Request
Efficient Handling of Project Modifications.
We understand that flexibility is essential for adapting to evolving business needs. Our change request process allows you to propose modifications to your existing systems, whether it’s changes in an ongoing project, expansion of maps or layouts, or assistance with various project-related issues.
Our dedicated team carefully evaluates each request, assessing risk and its impact on your systems and processes. We ensure clear communication so you fully understand the implications and timelines for any adjustments.
Replacement
Seamless Spare Parts Replacement.
If the need arises for spare parts replacement, comprehensive assistance is readily available. Our dedicated team is always prepared to help identify the exact components required to keep your robotic systems running at peak performance.
