Service & Support
We offer comprehensive service and support at every step of the process, ensuring smooth implementation and ongoing peace of mind even after project completion. With a focus on reliability and efficiency, our expert’s assistance ensures your automation solutions operate optimally from start to finish.
Why choose SCANLOX?
Comprehensive solutions designed to keep your business running at peak performance.
Quality through European partners
Customer-centric collaboration
Local support and service
Safety is at the center
Test concept
Experience Robot Testing at Your Facility.
With our test concept, you have the opportunity to test our advanced robotic solutions in your own business. Choose between a one-day test or a longer test period to assess the performance of the robots in your operating environment.
This hands-on approach allows you to see how automation can optimize your internal logistics and increase efficiency. By testing the robot on site, you can customize the solution to your specific needs.
Training
Expert Training in Effective Robotics Management.
In just one day, our targeted training sessions equip your staff with the essential skills needed to operate and manage robotics technology effectively.
In addition to initial training, we provide ongoing sessions for skill refreshers, role upgrades, and the onboarding of new personnel. Our training programs also focus on expanding into new operational areas, ensuring your team stays proficient as your business changes and evolves.
Support
Reliable Support for Your Robotics Solutions.
We prioritize effective support for your robots. Access assistance online via mobile or PC for immediate help. For specific tasks or complex issues, our technicians provide onsite support when needed.
We also ensure your robots are equipped with the latest features and enhancements through regular software upgrades. Additionally, our analytics and KPI monitoring deliver valuable insights into performance.
Implementation
Robotics Implementation Support.
We offer personalized implementation services to help you put new robotics technology into operation. Our dedicated team will work closely with you to install, configure, and deploy your system, ensuring it is fully operational and ready for use.
We focus on making sure that your system functions effectively, taking the time to establish procedures and verify that all components are set up correctly.
Integration
Seamless Robotics Integration for Enhanced Efficiency.
We specialize in integrating our robotic solutions into your existing systems to enhance efficiency and streamline operations. Our systems require only a Wi-Fi connection for deployment and easy connect with larger frameworks, ensuring compatibility with your software and hardware.
We customize the integration process to meet your specific needs, creating a cohesive environment for smooth data sharing and operational collaboration.
Machine Service
Expert Repairs and Troubleshooting.
We provide comprehensive machine service to ensure optimal performance and longevity of your robotic systems. Our expert team offers maintenance, troubleshooting, and repair services designed to keep your operations running smoothly.
Regular machine service helps prevent unexpected downtime and enhances reliability through thorough inspections and necessary adjustments. Whether you require on-site support or remote assistance, our services minimize disruption and maximize efficiency.
Change Request
Efficient Handling of Project Modifications.
We understand that flexibility is essential for adapting to evolving business needs. Our change request process allows you to propose modifications to your existing systems, whether it’s changes in an ongoing project, expansion of maps or layouts, or assistance with various project-related issues.
Our dedicated team carefully evaluates each request, assessing risk and its impact on your systems and processes. We ensure clear communication, so you fully understand the implications and timelines for any adjustments.
Replacement
Seamless Spare Parts Replacement.
If the need arises for spare parts replacement, comprehensive assistance is readily available. Our dedicated team is always prepared to help identify the exact components required to keep your robotic systems running at peak performance.
By addressing any potential issues swiftly and efficiently, we help maintain the smooth and effective operation of your automation systems, reducing downtime and maximizing productivity.
Frequently Asked Questions
Find answers to the most frequently asked questions about our service and support.
How long will the delivery take?
Delivery times are carefully planned to align with the customer’s specific project timeline. By setting up a clear and open communication process from the beginning, we ensure that the agreed delivery date is realistic and achievable based on your operational schedule.
What are the requirements for internal environments?
Our automation solutions are designed to meet the varied needs of production and logistics companies across diverse industries. However, environmental requirements vary depending on the specific AGV or AMR model selected.
- AGILOX is optimal for smoother, even flooring and provides high flexibility in facilities where layouts change frequently. Like WEWO, Agilox also requires Wi-Fi, a reliable power supply, and connection to the fire alarm system. It is also crucial that the environment is not damp, as the Agilox AMRs are not designed for such environments.
- WEWO is engineered for robust environments with its larger wheels, enabling it to operate smoothly on uneven floors. Key requirements for WEWO include a stable Wi-Fi connection, power supply, and connection to the fire alarm system. It is important to note that the WEWO AGV should not be used in damp conditions unless it is the Stainless Steel AGV models, which is specifically designed for such environments.
What type of batteries are used in the machines?
- AGILOX uses a high-power lithium iron phosphate (LiFePO4) battery pack, which is based on lithium-ion cells. In the event of fire, these batteries can be extinguished using a powder extinguisher, providing an added layer of safety for operations.
- WEWO is equipped with lithium ion batteries that require special precautions to ensure safe operations. These measures are implemented to enhance safety and ensure the reliability of the system in various environments.
What is the energy consumption of our solutions?
Our AGILOX AMR and WEWO AGV solutions are designed with energy efficiency in mind. They consume less than half the energy required by traditional stacker forklifts. This significantly reduction in energy usage not only lowers operational costs but also contributes to a more sustainable and environmentally friendly operation.
By choosing our automated solutions, you can improve efficiency while minimizing your carbon footprint, making them an excellent choice for businesses looking to enhance their sustainability initiatives.
What actions to take if the machine experiences a halt?
If the unthinkable should occur and the machine comes to a stop, there are specific procedures to follow depending on whether you are using Agilox or WEWO.
- ForAGILOXtheICOS-S1 lifting equipment. can be used to reposition the machine. Additionally, switching to manual mode allows the machine to be controlled from a tablet or mobile device, enabling straightforward maneuverability even when automatic functions are inactive.
- ForWEWO, the machine is equipped with a removable controller, allowing it to be manually operated if needed. A forklift can also be used to move the machine as required.
What is your typical response time to support requests?
Online support depends on the selected support agreement, where the response time is up to 1 hour within the selected time slots. It is possible to purchase a 24/7 support agreement.
On-site support has a response time of up to 8 hours.
Do you offer on-site support?
Yes, we offer comprehensive on-site support for implementation, training and machine service.
Our expert team will come to you to ensure smooth integration and operation.
What training is provided for machine setup and operation?
Training and setup procedures vary depending on the machine model
- Ved AGILOX tilbyder vi fleksible træningsprogrammer, herunder workshops på stedet, in-house sessioner og virtuelle kurser. Træningen findes på tre niveauer: Level 1 Operator, Level 2 Leader og Level 3 Administration. Alle tre niveauer inkluderer én times sundheds- og sikkerhedstræning.
- For WEWO, setup and any subsequent adjustments are typically handled directly by our team, as WEWO’s configuration is more complex. In certain cases, it is possible to train personnel from the purchasing company to manage specific functions, but this is arranged by agreement and may require additional sessions.
The goal is to ensure that the systems work optimally and adapt to the needs of the business.
How long does a typical implementation take?
A standard stand-alone system typically takes 2 weeks: 3 days for mapping and setting up workflows, 2 days for fine-tuning and 5 days of monitoring before handover and acceptance testing.
Training is included in the process.
Adding extra machines to an existing flow only takes a few hours.
Proud Supplier To
We provide automation solutions to some of the industry's biggest players.
