Service & Support
We offer comprehensive service and support throughout the entire process, from the first step to daily operations, ensuring a seamless implementation and peace of mind long after project completion. With a dedicated focus on operational reliability and efficiency, our experts make sure your robot solutions perform optimally every step of the way.
Why Choose SCANLOX?
Comprehensive solutions designed to keep your business running at its peak.
Quality Through European Partner
Customer Collaboration in Focus
Local Support and Service
Safety at the Center
Test Concept
Experience the Robot in Operation Directly at Your Facility
Our testing concept allows you to try out our advanced robotic solutions directly within your own company. Choose between a one-day test or an extended testing period to evaluate how the robots perform inside your specific operational environment.
This hands-on approach gives you the opportunity to see exactly how automation can optimize your internal logistics and boost efficiency. By testing the robot on-site, you can tailor the solution to match your precise needs.
Training
Professional Training for Efficient Robot Operations
In just a single day, our targeted training course provides your employees with the necessary skills to operate and manage robotic technology effectively.
Beyond initial training, we offer ongoing refresher courses, training tailored for role changes, and onboarding for new team members. Our training programs also cover expansion into new operational areas.
Support
Reliable Support for Your Robotic Solutions
We prioritize fast and efficient support. Get help online via mobile or PC, and for more complex tasks, our technicians are ready to deploy for on-site assistance.
We ensure continuous updates and upgrades so your robots are always equipped with the latest software. Additionally, we provide ongoing analysis and KPI monitoring, giving you deep insights into operational performance and optimization opportunities.
Implementation
Safe and Secure Deployment of Robotic Technology
We provide personal implementation support to ensure your new robotic solutions are commissioned correctly. Our experienced team handles installation, setup, and commissioning, guaranteeing that the system works perfectly from day one.
We place great emphasis on getting all procedures fully established, thoroughly verifying that everything is correctly configured and functioning exactly as it should.
Integration
Seamless Integration with Existing Systems
We specialize in integrating our robotic solutions into your existing systems to enhance efficiency and ensure an optimal workflow. Our systems only require Wi-Fi to be put into operation and connect easily with your current software and hardware.
We tailor the integration process to your needs, creating a cohesive environment with flexible data exchange and efficient collaboration.
Machine Service
Fast and Professional Robot Repair and Troubleshooting
We offer comprehensive machine service that guarantees operational stability and a long lifespan for your robotic solutions. Our experts handle maintenance, troubleshooting, and repairs, all with the goal of keeping your operations running without interruptions.
Regular service prevents unexpected downtime and strengthens operational reliability through thorough inspections and necessary adjustments. We provide both remote support and physical on-site service as needed.
Change Request
Efficient Management of Project Changes
We know that flexibility is vital in a fast-paced environment. Therefore, we utilize a structured change request process where you can propose adjustments to your current solutions—whether it involves tweaks to an ongoing project, changes to maps and layouts, or other project support.
Our team evaluates every request thoroughly, focusing on potential risks and system impacts. You receive clear communication regarding implications and timelines, ensuring you remain informed and secure throughout the process.
Replacement
Efficient Replacement of Spare Parts
When the need for spare parts arises, our dedicated team stands ready to identify and deliver the necessary components quickly and precisely. We ensure that your robots continue to perform at their absolute best.
By responding rapidly and efficiently to replacement needs, we minimize your downtime and guarantee the stable, efficient operation of your automation solution.
Frequently Asked Questions
Find answers to the most frequently asked questions regarding our service and support.
How long is the delivery time?
Delivery times are carefully planned and tailored to the project schedule. By ensuring open and clear communication from the start, we can establish realistic and achievable delivery dates in line with your operational needs.
What are the requirements for internal environments?
Our automation solutions are designed to meet diverse needs in production and logistics across multiple industries. However, specific environmental requirements depend on the selected AMR or AGV model.
- AGILOX performs best on smooth, level floors and offers great flexibility in facilities where the layout changes frequently. The solution requires Wi-Fi, a stable power supply, and a connection to the fire alarm system. It is important that the surroundings are not damp, as AGILOX is not intended for use in wet environments.
- WEWO is engineered for more robust environments. Its larger wheels ensure stable driving on uneven floors. This solution also requires Wi-Fi, a power supply, and a fire alarm connection. Please note that standard WEWO models must not be used in humid areas, unless you opt for our stainless steel models, which are specifically designed for these conditions.
What type of batteries are used in the robotic solutions?
- AGILOX utilizes a highly efficient lithium iron phosphate battery (LiFePO_4), which is based on lithium-ion cells. In the event of a fire, this battery can be extinguished using a standard powder extinguisher, providing an extra layer of safety.
- WEWO utilizes standard lithium-ion batteries and therefore requires specific safety measures. These are implemented to ensure operational stability and high safety, even in demanding environments.
What is the energy consumption of your robotic solutions?
Our AGILOX AMRs and WEWO AGVs are developed with a strong focus on energy efficiency. They use less than half the energy consumed by traditional forklifts and stackers, reducing both operational costs and environmental impact.
By choosing our automated solutions, you can streamline your operations while reducing your carbon footprint, making it an ideal choice for companies focused on sustainability.
What do we do if the robotic solution stops?
Should an unexpected stop occur, the recovery procedures vary by machine type:
- AGILOX can be moved using our specialized ICOS-S1 lifting equipment. Additionally, the machine can be switched to manual mode and controlled via a tablet or mobile device, making it easy to maneuver without automated functions.
- WEWO is equipped with a detachable controller that enables manual operation. Alternatively, a standard forklift can be used to move the machine.
What is your typical response time for support inquiries?
Online Support: Depends on your selected support agreement, with response times up to 1 hour within the chosen timeframes. A 24/7 support agreement is available as an optional add-on.
On-Site Support: Features a response time of up to 8 hours.
Do you offer on-site support?
Yes, we offer comprehensive on-site support in connection with implementation, training, and machine servicing. Our expert team will visit your facility to ensure seamless integration and smooth daily operations.
What training is provided during setup and operation?
Training and setup frameworks vary depending on the specific machine.
- AGILOX: We offer flexible training programs, including on-site workshops, in-house sessions, and virtual courses. The training is structured into three distinct tiers: Level 1 Operator, Level 2 Leader, and Level 3 Administration. All three levels include one hour of dedicated health and safety training.
- WEWO: Setup and customization are primarily handled by our own team due to the more complex configuration requirements. In certain cases, key personnel from your company can be trained in selected functions; this is agreed upon individually and may require extra sessions.
Our goal is to ensure that your systems function optimally and adapt perfectly to your business needs.
How long does a typical implementation take?
A standard stand-alone system typically takes 2 weeks:
3 days for mapping and setting up workflows.
2 days for fine-tuning.
5 days of operational monitoring prior to handover and acceptance testing.
Training is fully integrated into this process. Adding extra machines to an already existing workflow takes only a couple of hours.
Proud Supplier to
We deliver automation solutions to some of the industry’s largest players.
